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We offer a 60-day return policy if you change your mind and do not wish to keep the product. As artificial grass rolls are cut to your bespoke size, a full refund (minus a 3rd party collection charge and cutting fee if applicable) will be issued if the following conditions are met:
In accordance with Distance Selling Regulations, we require an email confirmation that you wish to return your item(s).
If grass is cut to your bespoke size, a 25% cutting fee applies to returns. If you would like us to arrange collection of a returned item, our courier will charge a collection fee of £50 which we would collect from you.
If the item delivered is damaged, you must report any manufacturing flaws or internal damage within 7 days. We do not charge cutting fees or collection fees on returns due to damage.
However if the product has been used (fitting / attempted fitting) or you do not have the packaging, this will be deemed as acceptance of goods and we will not accept the return.
Our artificial grass products are cut to your bespoke size. As a personalised product, cancellations and returns after the Free Cancellation Period are subject to cutting / restocking fees.
24 hour Free Cancellation Period
If you change your mind, it is imperative that you let us know within 24 hours of purchase to avoid any cutting / restocking fees.
Cancellation after Assigned Delivery
You will receive an email containing your assigned delivery date. This email is sent after the product has been cut, packaged and handed over to our dedicated courier. If you change your mind after this point, cutting fees will apply if you wish to cancel or amend your order.
Cancellation on Delivery Day
If a product is cancelled on the day of delivery, our specialist courier will charge a collection fee of £50, which will be deducted from your refund. Please ensure that you let us know as early as possible of any cancellation(s) or amends to avoid these charges.
When placing an order, which involves stating your required dimensions for the item, your order is tailored uniquely to your bespoke size. If you wish to cancel your order after the item has been cut to size (after your delivery date has been emailed to you), we will charge a minimum cutting fee of £25, or 25% of the total value excluding delivery - whichever is greater.
Boxed/retail packaged items such as adhesives are not cut to size and are therefore not subject to cutting fees.
We can collect with our carrier and provide you with a refund as long as the item or un-fitted material can still be collected and safely transported back in the original packaging. A charge for collection will be deducted from the refund if the product(s) are untainted and the customer changes their mind. This charge is dependent upon your location and the weight of the product(s). Please be aware that return 3rd party collection charges are more expensive than original outbound delivery charges. If we have delivered the wrong order to you, or if the products arrived faulty, you will not be charged for the collection. If a product is returned as damaged/faulty by the customer, and upon inspection is found to be undamaged/without fault; we reserve the right to deduct collection charges and cutting fees from your refund.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material including terms & conditions text or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by Grasswarehouse.co.uk or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with Law
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. Any advice implied or given contained within the website is given in good faith, it must not however be used as a definitive guide to a installation method, you must ensure you seek confirmation that any items ordered are suitable. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses
Suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Grasswarehouse.co.uk and you are expected to do. You confirm that, in agreeing to accept the terms & conditions, you have not relied on any representation save in so far as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.