Deliveries

Free Standard Delivery in UK Mainland on Orders £499+  

Delivery cost can vary depending on your postcode area, item size, weight, and order value. This will be automatically calculated at checkout.

Surcharges on Orders Under 85kg

Zone 1: No Additional Charge

All UK postcodes excluding zones 2, 3, 4, 5

Zone 2: £15 Surcharge 

DG, EC, EH, EX23, EX31, EX33, EX34, EX35, EX39, FK, G, KY, LL35-55, LL57-78, ML, NE66-71, PA, PL, TD, TQ, W1, WC, SA34, SA41-47, SA61-73, SY23, SY24

Zone 3: £30 Surcharge

AB, DD, TR, IV1-3, IV5, IV7-20, IV29-36, PH1-26, PH30-32, KA1-26, KA28-30, KY9, KY10, KY16

Zone 4: £40 Surcharge

IV4, IV6, IV21-25, IV52-54, IV63, PH33-40, PH49

Zone 5: £50 Surcharge

IV26-28, IV40-49, IV51, IV55, IV56, KW1-14, PA28, PA29, PA30, PH41

We CANNOT Deliver to the Following Postcodes:

BT, JE, IM, KA27, GY101, GY11, GY12, GY24, GY35, GY46, GY57, GY68, GY79, GY80, GY93, HS, KW15-17, PA23, PA41-49, PA60-78, PH42-44, PO30-41, TR21-25, ZE1-3

Unfortunately, due to the complexity of delivering long rolls of grass, we cannot service all areas. If your order has items weighing more than 85kg individually and your postcode is in a location we cannot deliver to, the website will not allow you to complete your purchase. However, if there is an alternative postcode you can receive delivery from, please get in touch.

Important Delivery Information

• After placing your order, you'll receive a confirmation email containing your order number, which you should use as reference in any correspondence.

• When placing your order, please ensure that you provide an up-to-date mobile number and email address. Failure to provide correct information will prevent us from contacting you regarding your order.

• Delivery times for orders are between 6am - Midnight. In rare instances, the courier may contact you in advance if they are unable to deliver within this window.

• The majority of deliveries will take place Monday – Friday, but a weekend date may be offered on occasion. Specific weekend delivery cannot be requested.

• You will receive a text message and/or email from our couriers approximately one day prior to delivery, offering you a three hour delivery window. You must accept or decline the window. If declined, you will be offered another delivery window within the next 72 hours.

• Failure to respond to the delivery window offered will mean your order will not be delivered, and another window will be offered at a later date.

• If you accept a delivery window, you must be present at the delivery address. Failure to attend may result in a redelivery charge. Redelivery charges are individually calculated, based on factors such as delivery address and order weight. 

• Where access is possible, our delivery drivers may deliver your goods to your garden. Where access is not possible, they will provide a kerbside delivery service. It is important that someone is at property at the time of delivery to accept the goods. Any access issues that may prevent delivery must be reported immediately. The decision of garden delivery is solely at the discretion of the delivery drivers and we are not able to influence this.

• If you live in an apartment block where lift access is not possible, or if your order will not fit in a lift, our delivery drivers will climb a maximum of two flights of stairs towards your property, subject to access issues.

• Under no circumstances will the drivers bend any goods, or take the goods through your property.

• For any grass cuts 24sqm or above, the delivery drivers will require assistance to deliver the goods. 

• If you need to change your delivery date after it has been confirmed, please let us know as soon as possible. Requested delivery changes within 72 hours of the assigned delivery date may incur a small charge.

Additional Order Verification

In rare instances, if:

  A.) Our system flags an order as potentially fraudulent

  B.) The shipping address is different to the billing address 

We will email you to ask for proof of address and identification. The delivery times stated above will apply from the time we have received the requested information.

Delivery Charges

• Wherever possible, we endeavour to deliver your grass in one cut. For example, if you order an 8x4 and 4x4, this will be delivered as a 12x4 which you or your fitter can cut to size.

• We’re more than happy to deliver as more than one cut if preferred, subject to a cutting surcharge of £40 per cut.

• Our aim is to ensure your order reaches you in perfect condition. If your product isn’t perfect upon arrival, or you’re unhappy with any part of the delivery, please let us know right away.

• Larger loads may have a surplus charge added. We’ll let you know if this applies to your order when contacting you about delivery.

Artificial Grass Delivery With Grass Warehouse

At Grass Warehouse, we offer the highest quality artificial grass on the market, with an efficient and effective delivery service to get your order with you as fast as possible. 

About Us ➡️