Advice Center

Deliveries

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Express delivery options (including Next Working Day Delivery before 1pm and ‘Pick a Day’ Delivery) on artificial grass may be available in certain areas and postcodes. Proceed to checkout for further details and to see if your order is eligible.

Free Standard Delivery in UK Mainland on Orders £199+  

Standard esstimated delivery time for 4m and 5m grass is 2-6 working days. We do not ship on bank holidays.
    Delivery time for coloured artificial grass is up to 10 - 20 working days.
      Standard delivery for orders under £199 is £19.99 (inc VAT).
        Standard delivery for small orders under £99 is £39.99 (inc VAT).
            *£5 - £20 may be added to the cost for hard-to-reach postcodes.

              Delivery cost can vary depending on your postcode area, item size, weight, and order value. This will be automatically calculated at checkout.

               

              Surcharges on Orders Under 85kg

              Zone 1: No Additional Charge

              All UK postcodes excluding zones 2, 3, 4, 5

              Zone 2: £15 Surcharge 

              DG, EC, EH, EX23, EX31, EX33, EX34, EX35, EX39, FK, G, KY, LL35-55, LL57-78, ML, NE66-71, PA, PL, TD, TQ, W1, WC, SA34, SA41-47, SA61-73, SY23, SY24

              Zone 3: £30 Surcharge

              AB, DD, TR, IV1-3, IV5, IV7-20, IV29-36, PH1-26, PH30-32, KA1-26, KA28-30, KY9, KY10, KY16

              Zone 4: £40 Surcharge

              IV4, IV6, IV21-25, IV52-54, IV63, PH33-40, PH49

              Zone 5: £50 Surcharge

              IV26-28, IV40-49, IV51, IV55, IV56, KW1-14, PA28, PA29, PA30, PH41

               

              We CANNOT Deliver to the Following Postcodes:

              BT, JE, IM, KA27, GY101, GY11, GY12, GY24, GY35, GY46, GY57, GY68, GY79, GY80, GY93, HS, KW15-17, PA23, PA41-49, PA60-78, PH42-44, PO30-41, TR21-25, ZE1-3

              Unfortunately, due to the complexity of delivering long rolls of grass, we cannot service all areas. If your order has items weighing more than 85kg individually and your postcode is in a location we cannot deliver to, the website will not allow you to complete your purchase. However, if there is an alternative postcode you can receive delivery from, please get in touch.

               

              Important Delivery Information

              • After placing your order, you'll receive a confirmation email containing your order number, which you should use as reference in any correspondence.
              • When placing your order, please ensure that you provide an up-to-date mobile number and email address. Failure to provide correct information will prevent us from contacting you regarding your order.
              • Delivery times for orders are between 8am - 8pm. In rare instances, the courier may offer you a timeslot between 6am - 8am, or 8pm-10pm. If you choose not to accept, the courier will arrange an alternative timeslot in the following days.
              • Our drivers will call ahead of delivery to ensure that someone is at the property to receive the goods. If the call is not accepted, delivery will not be attempted, and a £50 re-delivery charge will be applicable (£25 on orders under £150).
              • We provide a kerbside delivery service. It is important that someone is at the property at the time of delivery to accept the goods. Any access issues that may prevent delivery must be reported immediately. 
              • Depending on the size of the order, the driver may also need some assistance (typically for large cuts of grass over 70kg).
              • If you need to change your delivery date after it has been confirmed, please let us know as soon as possible. Requested delivery changes within 72 hours of the assigned delivery date may incur a small charge.

               

              Additional Order Verification

              In rare instances, if:

                  A.) Our system flags an order as potentially fraudulent

                  B.) The shipping address is different to the billing address 

                We will email you to ask for proof of address and identification. The delivery times stated above will apply from the time we have received the requested information.

                 

                Delivery Charges

                • Wherever possible, we endeavour to deliver your grass in one cut. For example, if you order an 8x4 and 4x4, this will be delivered as a 12x4 which you or your fitter can cut to size.
                • We’re more than happy to deliver as more than one cut if preferred, subject to a cutting surcharge of £40 per cut.
                • Our aim is to ensure your order reaches you in perfect condition. If your product isn’t perfect upon arrival, or you’re unhappy with any part of the delivery, please let us know right away.
                  • Larger loads may have a surplus charge added. We’ll let you know if this applies to your order when contacting you about delivery.

                    

                  Artificial Grass Delivery With Grass Warehouse

                  At Grass Warehouse, we offer the highest quality artificial grass on the market, with an efficient and effective delivery service to get your order with you as fast as possible. 

                  About Us ➡️ 

                  If you can't find what you're looking for, try searching for it.

                  How long will my order take to be delivered?

                  Please check the above guidance and coverage map for the latest up-to-date delivery times and information.

                  Can I choose/change my delivery date?

                  We’ll always confirm your delivery date to you, but if you’d like to change it for a time that’s more convenient, please get in touch.

                  Can I change my delivery address?

                  Please let us know if you need to change anything to do with your order, and we'll do our best to accommodate your request.

                  For orders placed through DivideBuy or other finance providers, we are unable to amend details once your order has been processed.

                  Do you deliver outside of the UK?

                  We currently only deliver to addresses within the UK mainland. Orders placed outside of mainland UK may incur an additional surcharge. See above for an updated list of delivery areas.

                  Do you charge a delivery fee?

                  We don't charge a delivery fee for mainland UK orders placed over £199. Orders under £15, as well as orders in certain areas (eg. those in the Channel Islands) will have an additional surchage added. We'll let you know how much this will cost when you order.

                  Standard delivery for orders under £199 is £19.99 (inc. VAT).

                  Can I collect my artificial grass in person?

                  It may be possible for you to collect your order from our Liverpool store if you live locally. Get in touch with our team for further information.

                  Can you deliver to my address if no one is at home?

                  We can leave your grass order in a secure location, if agreed and advised in advance with our delivery team. Please understand that we won't be responsible if anything happens to your order once delivered to your address, if no one is there to sign for it.

                  If you'd like to change your allocated delivery slot to one that's more convenient, please contact us.