Delivery Information

DELIVERY UPDATE 13/07/2021:

Delivery times for 4m grass is 2 - 7 working days
Delivery times for 5m grass is 2 - 7 working days
Delivery times for all coloured grass found here is 10 - 20 working days

Free delivery anywhere in UK Mainland* on Orders £250+

  • Delivery for orders under £250 is £19.99 (inc VAT).
  • After placing your order you will receive an order confirmation email containing your order number, which you should use as a reference in any correspondence. Please ensure when placing your order you provide your mobile number and email address. Failure to provide both will stop us from being able to update you regarding your order.
  • Our driver will call ahead of delivery to ensure someone is at the property to receive the goods. If you do not answer this call delivery will not be attempted and a £50 re-attempt charge will be applicable.

  • We provide a kerbside delivery service. It is important that someone is at the property at the time of delivery to accept the goods and depending on the size of the order, the driver may need some assistance.

  • Larger loads might have a surplus added. We’ll let you know if this applies to you when you speak to us about your delivery.

  • Kindly note, for large cuts of grass over 70kg please ensure someone is available at the time of delivery to assist.

  • If you need to change your delivery date after it has been communicated to you; please let us know as early as possible. Any requested delivery changes within 72 hours of the assigned delivery day may incur a small charge.

  • In rare instances if a) our system flags up the order as high risk of fraud; or b) the shipping address is different to the billing address, we will email you to ask you for proof of address and proof of id. The delivery times stated above will apply from the time we receive the information requested.

*Postcodes with 2-day delivery window:

Certain addresses (e.g. those in the Highlands or Channel Islands) may be subject to a 2-day delivery window (see below).

The following postcode areas may be delivered by a third part kerbside courier service and may arrive 1-2 working days later than your allocated delivery date:
TA, TR, PL, TQ, EX, AB, DD, PA, FK, KY, BT, IV1-IV40.

These will usually carry an additional delivery surcharge. This is calculated at checkout and applies as follows:

£19.99 + Up to 14 working day lead time - PH1-PH35, DD
£29.99 + Up to 14 working day lead time - 
AB, IV1-IV40
£49.99 + Up to 14 working day lead time - BT

We cannot deliver to these postcodes:

HS, IV41-IV56, KW, PH36-PH44, PA20-PA78, PO30-PO39, ZE, KA27, IM, TR21-TR25


Unfortunately due to the complexity of delivering long rolls of grass we cannot service all areas. However if there is an alternative postcode you can receive delivery to, please get in touch.

Important Amendment to the above

During Covid-19 pandemic deliveries will not be signed for.

Our drivers will exercise a no-contact drop.

You MUST ensure your driveway or front of property is left clear.

(In some circumstances, we may be able to offer some flexibility in delivery times. If you have a specific delivery date in mind which is different to the date first allocated to your order we'll do our utmost to accommodate if we can. Please get in touch via our web chat at the earliest convenience.) Any requested delivery changes within 72 hours of the assigned delivery day may incur a small charge.

We do not ship on bank holidays.

 

Important info about delivery charges

Wherever possible we endeavour to deliver your grass in one cut. Example: if you order an 8x4 and 4x4, this will be delivered as 12x4 which you or your fitter can cut to size.

We're more than happy to deliver as more than one cut if preferred, subject to a cutting surcharge of £40 per cut.

Our aim is to make sure your order reaches you in perfect condition. Please let us know straightaway if you feel this isn’t the case, or if you’re not happy with any part of your delivery.

 

FIND OUT WHY OUR DELIVERY IS DIFFERENT