Frequently Asked Questions

Where can artificial grass be installed?

You can put artificial grass down on just about any surface, including an existing lawn, a decked patio or hard-concreted areas. Wherever you install it, make sure the drainage is good and check out our installation guide page beforehand.

Can I mix the thickness of artificial grass when I order?

We’d recommend sticking to one thickness of artificial grass in one area. Different thicknesses can have slight variations in colour that might show up and spoil the look of your grass.

How easy is it to keep artificial grass clean?

Keeping artificial grass clean is simple. You’ll find all you need to know on our maintenance page.

Is artificial grass safe for children and/or pets?

Yes. Artificial grass is perfectly safe for both children and pets. Softer, well-cushioned grasses are ideal for kids who like to play outside regularly. Any mess made by animals can be picked up in the usual way and/or washed off with warm water.

I’ve heard weeds can grow in artificial grass. Is this true?

Sometimes weeds and plants can poke up through the membrane under artificial grass, particularly if it’s not fitted properly. We’d recommend treating the area thoroughly with weed killer before you lay the artificial grass and then twice a year after that.

How do I know how much artificial grass I need?

The easiest way is to measure the width and length of the area you want to cover with artificial grass, multiply them together and write your measurements down. Make sure you use the widest and longest points of the area. It’s better to buy too much and cut bits away rather than having to buy more you need to stick together.

Will my artificial grass always match if I buy more than one piece?

The two things to consider when buying artificial grass are the pile and colour. Before you install your artificial grass, spread it out to see which way you like the pile and colour of the grass the most, and make sure you fit all your rolls that way.
If you know you need more than one piece of grass that’ll need to be joined together, just tell us when you order, and we’ll do our best to try and match them by cutting them off the same roll. However, we can’t guarantee they’ll be an exact match as variations naturally happen.

Do you fit artificial grass?

We’re a supply only business as this helps us keep our prices low. However, you’ll find all you need to know about fitting your artificial lawn in our handy installation guide. If you’re not confident about doing it yourself, we’d suggest finding a local fitter who can help. Organisations like the British Association of Landscape Industries might come in useful for this.

Will my artificial grass drain properly?

Most artificial grass has a porous backing and will drain naturally, but it’s worth preparing the surface under your artificial grass properly beforehand, so it drains well too. Our installation guide tells how to do this.

Does the sun fade artificial grass?

It does, but very gradually. Our artificial grass ranges are all UV stabilised and are guaranteed to keep their colour for at least 5 years.

How can I pay for my artificial grass?

We accept Visa, Mastercard or American Express debit card or credit cards, or you can use PayPal. If a payment’s refused, this could be because your card issuer has stopped it. Occasionally, it might be down to our own security checks.

Is my payment to you secure?

All payments made to our site are secure. We use Shopify Payments (Shop Pay) as our payment provider.

When will my payment to you show?

We’ll start processing your order as soon as you confirm it and your payment provider accepts it. However, transactions can sometimes take a few days to show up in your account.

Can I order any other way than online?

Yes. We can take your order over the phone if you’d prefer to do it this way – just call 0330 094 5455. We’re available 9-5pm Monday-Friday.

Do you offer interest free credit?

Yes, we do. We offer 0% finance over 3-10 months, although this isn’t interest free. To find out more, go to finance page.

What do I if I can’t find my receipt?

The first thing to do is check your spam folder. If it’s not there, please get in touch and we can send you a duplicate.

You’ll find our contact details here.

Can I return my order to you?

If you’re not happy with your order, you can return it to us. For information about how to do this, check out our dedicated returns page.

Who do I contact if I have any problems with my order or products?

You can always get in touch by email, telephone or live chat (if it’s available) and we’ll do our best to help. You’ll find our contact details here.

How long does a refund take?

You’ll normally receive a refund around 3-5 working days after we’ve processed it.

How do I know you’ve received my returned item?

If you don’t want to wait until you see your refund arrive, you can contact us to check if we’ve received your returned items. Sometimes we might email you to let you know, but we can’t guarantee this.

Where can I read your terms and conditions?

You can find our terms and conditions here.

Where can I read your privacy policy?

You can find our privacy policy here.

Can I visit your stores?

We’re an online only business, so we don’t have any physical stores. But we try and make the buying process as close to the in-store one as we can. You can talk to us if you need help or advice, or to try a free sample of any of our artificial grasses.

Can I read any reviews about you?

To read independent reviews left by our customers, please head over to our TrustPilot page.

How long will my order take to be delivered?

With the ongoing pandemic, we advise up to 7-10 working days.

Can I choose/change my delivery date?

We’ll always confirm your delivery date to you , but if you’d like to change it for a time that’s more convenient, please get in touch.

Can I change my delivery address?

Please let us know if you need to change anything to do with your order.

Do you deliver outside of the UK?

At the minute, we can only deliver to mainland UK addresses. Any orders placed outside of mainland UK may face a surcharge.

Do you charge a delivery fee?

We don’t charge a delivery fee for orders over £250 for mainland UK addresses.
Some address (e.g. those in the Channel Islands) and orders under £250 will have an additional surcharge added. We’ll let you know how much this is when you order. The standard charge for delivery on orders under £250 is £19.99.

Can I collect my artificial grass in person?

As we only sell online, you won’t be able to collect your order. It can only be delivered to your address.

Can you deliver to my address if no-one is at home?

We’ll only do this if you advise us that we can - we won’t be responsible if anything happens to your order once we’ve delivered it to your address and no-one is there to sign for it. If you’d like to change your delivery time for one that’s more convenient, please contact us.

I’m in the trade – do you offer any discounts or deals?

We’d love to hear from you if you’re a trader – please call us or send us an email in the first instance. You’ll find our contact details here.