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Welcome to our FAQ hub, answering a variety of the most commonly asked questions we receive about ordering flooring online. Type your query into the search bar below to filter questions, or scroll down to browse the full list of tips and advice on your artificial grass order.
If you can't find what you're looking for, try searching for it.
You can put artificial grass down on just about any surface, including an existing lawn, a decked patio or hard-concreted areas. Wherever you install it, make sure the drainage is good and check out our installation guide beforehand.
We recommend keeping a single consistent thickness of artificial grass within a given area. Different styles and thicknessess can have colour variations that may clash and spoil the overall finish of your lawn.
Keeping artificial grass clean is simple. You’ll find all you need to know in our artificial grass maintenance guide.
Yes! Provided that you choose a suitable range, artificial grass is perfectly safe for both children and pets. Softer, well-cushioned grasses are ideal for kids who like to play outside regularly. Any mess made by animals can be picked up in the usual way and washed off easily with warm water.
Visit our dedicated pet-friendly artificial grass collection for a full list of recommended ranges.
Sometimes weeds and plants can poke up through the membrane beneath your artificial grass, particularly if it’s not fitted properly. We recommend treating the area thoroughly with weed killer before you lay the artificial grass, and then twice a year after that.
The easiest way is to measure the width and length of the area you want to cover with artificial grass, multiply them together and write your measurements down. Make sure you use the widest and longest points of the area. It’s better to buy too much and cut bits away rather than having to buy more you need to stick together.
If you need more than one piece of grass to be joined together, let us know when you order, and we’ll do our best to match them by cutting from the same roll.
Due to naturally occurring pigment variations between batches, we are unable to guarantee that rolls will be an exact match.
Grass Warehouse is currently a supply-only business. You'll find all you need to know on fitting your order in our handy artificial grass installation guide.
If you're not confident about fitting your grass, we'd suggest finding a local fitter who can help. Organisations such as the British Association of Landscape Industries might come in handy for this.
Most artificial grass has a porous backing and will drain naturally, but it’s worth preparing the surface under your artificial grass properly beforehand. Our installation guide provides further information on how to approach this.
All artificial grass ranges will fade eventually, but very gradually. The good news is that all of our ranges are UV stabilised, with a minumum 5 year guarantee to keep their vibrant colour in all weather conditions.
We accept a wide range of payment methods at Grass Warehouse, including Visa, Mastercard, American Express and PayPal. We also offer 0% finance artificial grass options through our partners at Klarna, DivideBuy, and Laybuy.
If a payment is refused, this could be because your card issuer has stopped it. Occasionally, it might be down to our own security checks.
We use Shopify Payments (Shop Pay) as our payment provider and platform, so you can be confident that all payments made through our site are fully secure.
We’ll start processing your order as soon as you confirm it and your payment provider accepts it. However, transactions can sometimes take a few days to show up in your account.
Yes. We can take your order over the phone if you’d prefer to do it this way – simply give us a call on 0330 094 5455.
Our phonelines are available from 9am - 5pm, Monday - Friday.
We've partnered with three of the UK's finest finance providers — DivideBuy, Klarna, and Laybuy — to offer customers a range of ways to spread the cost of their grass order.
Visit our artificial grass finance page for more information.
The first thing to do is check your spam folder. If it’s not there, please get in touch and we'll send you a duplicate.
You can find a full breakdown on our dedicated terms and conditions page.
We're an online business first and foremost, but we do have a physical store in Liverpool if you live locally and would like to visit us in-person.
View our store on Google Maps for more information and directions.
We take pride in offering the best modern garden solutions online, with over 2,500 5-Star Trustpilot reviews and counting.
To read independent reviews left by customers, head over to our TrustPilot page.
We offer a range of exclusive offers and services for trade customers.
If you're interested in buying artificial grass for trade purposes, get in touch with our team for more information.
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